Privacy policy

1. Application and Scope
This Privacy and Personal Information Protection Policy describes in detail how Pépin Industries collects, uses, discloses, stores, anonymizes, destroys, and protects personal information in the course of its business activities and the operation of its website https://www.pepincoatings.com/
It applies to anyone who visits the website, communicates with the company, submits a form, applies for a position, or interacts with its digital platforms.
By providing personal information to Pépin Industries, you consent to its processing in accordance with this Policy and applicable privacy legislation, including Law 25.
Pépin Industries may modify this Policy to reflect changes in its practices or legal requirements. Any modifications take effect upon publication on the website.

Pépin Industries applies the following principles in managing personal information:

  • Accountability
  • Limiting collection to necessary information
  • Determining purposes in advance
  • Obtaining explicit, free, and informed consent
  • Limiting use and disclosure
  • Accuracy and updating of information
  • Appropriate security measures
  • Transparency and accessibility of information

2. Personal Information
Personal information is any information about an individual that allows them to be directly or indirectly identified.
Depending on the nature of the interaction, Pépin Industries may collect:

  • First and last name, civic address, email address, and phone number
  • Professional information and content from a resume
  • Communication history and comments posted on the website
  • Any information voluntarily provided

Information is collected directly from the individual concerned unless permitted by law. Collection is limited to information necessary for the purposes identified.

3. Technical Information and Cookies
While browsing the website, certain technical data may be collected automatically:

  • IP address
  • Date and time of connection
  • Pages visited
  • Duration of visits
  • Device and browser type
  • Aggregated statistical data
  • Demographic data such as country of origin, browsing or correspondence language, and approximate age group
  • Browsing habits on the site, including pages visited, duration of visits, and number of views (Google Analytics)

This information is collected using:

  • Cookies
  • Analytical tools
  • Advertising technologies

Cookies may be essential for site functionality, analytical, or advertising-related. They may be used for the following purposes:

  • Advertising and delivering interest-based ads
  • Interaction with social networks and external platforms
  • User registration, login, and authentication
  • Responding to comments on the site
  • Behavioral analysis and production of detailed statistics
  • Continuous improvement of the user experience

Users can configure their browser to refuse or limit cookies. Disabling certain cookies may, however, affect site functionality.
Users can also consult the following page for managing cookies associated with Google services:
https://support.google.com/accounts/answer/61416?hl=en

4. Comments and External Content
When visitors leave a comment on the site, the data entered in the comment form, as well as the visitor’s IP address, may be collected to ensure site security, prevent spam, and detect any malicious activity.

Users may consent to the storage of their name, email address, and website in cookies so they don’t have to re-enter this information for future comments. These cookies are retained for a maximum of one (1) year unless deleted earlier by the user via their browser settings.

Some site content may include embedded elements from external sources (videos, images, articles, etc.). These behave as if the user visited the third-party site directly.

These sites may collect data, use cookies, or track interactions according to their own privacy policies, over which Pépin Industries has no control.

5. Purpose of Collection
Personal information is used only for the following purposes:

  • Responding to information requests
  • Providing products and services
  • Processing applications
  • Administrative follow-up
  • Improving the user experience
  • Producing internal statistics
  • Complying with legal obligations
  • Preventing fraud and ensuring security

  No personal information is used for purposes incompatible with those for which it was collected.

6. Disclosure of Information
Personal information may only be disclosed:

  • To authorized employees in the course of their duties
  • To contracted service providers
  • To partners when required for service delivery
  • To authorities when required by law

Pépin Industries does not sell personal information. Any disclosure is governed by contractual measures ensuring confidentiality and data security.

Personal information is retained only as long as necessary for the identified purposes or to meet legal obligations.

7. Transfer Outside Quebec
Pépin Industries may, in the course of its activities, entrust the processing or hosting of certain personal information to providers located outside Quebec. Prior to any transfer, a privacy impact assessment is conducted to ensure that the information will receive adequate protection.

Contracts are concluded with third parties to govern confidentiality, security, and the use of personal information in accordance with legal requirements.

8. Security Measures
Pépin Industries implements reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, misuse, disclosure, loss, or alteration.
Access to information is limited to authorized persons. Internal governance mechanisms include:

  • Internal privacy policies
  • Controls over IT access
  • Staff awareness and training
  • Procedures for managing incidents

9. Management of Privacy Incidents
Pépin Industries maintains a register of privacy incidents.
An incident may include unauthorized access, unauthorized use, loss of information, or accidental disclosure.

When an incident presents a serious risk of harm, the company:

  • Notifies the Commission d’accès à l’information du Québec
  • Informs the affected individuals
  • Implements appropriate corrective measures

In accordance with Law 25, any individual may:

  • Request access to their personal information
  • Obtain a copy of their data
  • Request correction of inaccurate information
  • Withdraw consent, where applicable
  • Request deletion within legal limits
  • Exercise the right to data portability

  All written requests are processed within 30 days, except where otherwise provided by law.

10. Protection of Minors’ Personal Information
Pépin Industries’ website is not intended for minors and does not seek to collect personal information from them. In accordance with applicable privacy legislation, parental or guardian consent is required for the collection, use, or disclosure of personal information concerning a minor, except where the law allows the minor to consent independently.

If information about a minor is collected without the required consent, Pépin Industries will take reasonable steps to verify consent or delete the information.

11. Complaint Process
Anyone who believes their rights are not respected may:

  • Submit a written complaint to the Privacy Officer
  • Request an internal review
  • If unsatisfied with the response, file a complaint with the Commission d’accès à l’information du Québec

12. Privacy Officer
The person responsible for personal information protection is:

Maryse Porlier
Human Resources Director
m.porlier@ipepin.com
(450) 263-1848 ext. 337

Policy update: February 18, 2026