Privacy policy

1. Application of the Privacy Policy
This Policy defines how Pépin Industries collects, uses, and protects information voluntarily provided by users of its website, as well as information automatically transmitted by their web server.
It applies to the entire website https://www.peinturepepin.com as well as to the products and services offered by the company.
It also specifies:

  • How to review or update your personal information,
  • How to contact Pépin Industries with any questions, suggestions, or comments.

Pépin Industries reserves the right to modify this Policy at any time without notice. We recommend that users read it carefully and consult it regularly.
By using our website, you consent to the collection and processing of your personal information as described in this Policy.

 

 

2. Information Collection
Two types of information are collected on our website:

a) Personal Information
The term “personal information” refers to any information that can identify an individual.
Voluntary transmission of such information occurs, in particular, when:

  • Sending a résumé,
  • Filling out a contact form.

When this information is required to process your request, you will be informed.
Pépin Industries may collect, among other things:

  • First and last name
  • Address
  • Email 
  • Phone number

This list is not exhaustive and may change without notice.

b) Non-Personal Information
Non-personal information refers to anonymous information automatically recorded by web servers, for example:

  • IP address
  • Date and time of access
  • Operating system and browser used
  • Demographic data (country, language, age group, etc.)
  • Browsing habits on the site (pages viewed, visit duration, number of visits) (Google Analytics)

This information is primarily collected through cookies.
Cookies are used to collect data necessary for providing products and services and are employed for purposes including:

  • Advertising
  • Behavioral analysis and statistics
  • Customer communication
  • Interaction with social media and external platforms
  • Registration and authentication
  • Responding to comments
  • Improving user experience and analyzing website performance (Google Analytics)

Note: We use Google Analytics to analyze site traffic and usage. The data is used for statistical purposes to improve the user experience.

 

 

3. Information Collected and Used

a) Personal Information
Contact information voluntarily provided by users may be used to:

  • Send information about the company’s products and services
  • Contact users if necessary
  • Understand their needs
  • Measure satisfaction through surveys

b) Non-Personal Information
This information is primarily used to:

  • Analyze web traffic
  • Improve site structure
  • Display targeted advertisements

 

 

4. Analytics and Advertising Tools

  • Google Analytics: Used to obtain demographic and behavioral statistics about visitors and better understand website usage. This data is collected anonymously and helps improve product and service offerings. Google Analytics may use cookies to generate statistical reports without personally identifying users.
  • Google Ads and Facebook Ads: Used to promote Pépin Industries products and services and increase traffic to https://www.peinturepepin.com. These tools rely on cookies and other technologies to analyze online user activity and deliver ads relevant to their interests.

Cookie Management:
Users can manage or disable cookies in their browser settings or visit:
support.google.com/accounts/answer/61416?hl=fr

 

 

5. Comments and External Content

  • When visitors leave a comment, the data entered in the form, as well as the IP address, is collected for anti-spam purposes.
  • Users can consent to the use of cookies storing their name, email address, and website to avoid re-entering this information for future comments. These cookies are stored for one (1) year.
  • Some site articles may include content from external sources (videos, images, articles, etc.). This content behaves as if the user visits the third-party site directly, which may collect data, use cookies, or track interactions.

 

 

6. Disclosure of Information
All information collected, whether personal or non-personal, remains confidential.
Its use is reserved for:

  • Pépin Industries 
  • Its suppliers
  • Its business partners, when necessary to provide products and services
  • Google Analytics

In all other cases, no disclosure to third parties will occur without the user’s explicit consent, unless required by law.

 

 

7. Protection of Information
Pépin Industries takes all reasonable measures to protect collected personal information. An external technician ensures the security of the server and online forms. Appropriate measures are in place to protect against loss, unauthorized use, or disclosure of information, including banking and credit card data.

Your personal information is retained only for as long as necessary for the purposes for which it was collected. Once this period has elapsed, it will be securely destroyed or anonymized.

 

 

8. User Rights
In accordance with Law 25 (Quebec), any user may:

  • Request access to personal information held about them
  • Obtain a copy of the data collected
  • Request correction or deletion
  • Withdraw consent to its use (unless retention is required for legal, administrative, or security reasons)

 

 

9. Data Protection Officer: Maryse Porlier
Email: m.porlier@ipepin.com
Phone: +1 (450) 263-1848 ext. 337

Any request regarding access, correction, or removal of personal information must be addressed to the officer above.

 

 

10. Questions and Comments
Pépin Industries encourages users to submit any questions, suggestions, or comments regarding this Policy by email to: m.porlier@ipepin.com